SMM panel reviews

1. 1

   Every review arrives pending and a person reads it

   Nothing publishes on submission. A review needs a display name, a valid email address, a star rating and at least 80 characters of what actually happened: what was ordered, what arrived, how long it took, whether it dropped. A moderator reads it and marks it approved, rejected or spam. Rejected and spam reviews are never shown anywhere and never counted.

2. 2

   Approved means published and counted

   Every approved review counts toward its panel’s star rating: the mean and the count shown beside a panel are over all of its approved reviews, verified or not. A rating is recomputed from the rows the moment a decision changes which reviews count. Nobody types a rating in.

3. 3

   Proof of purchase earns the verified-buyer badge

   A reviewer can give an order reference — an order ID, a transaction hash or a receipt number — with the review. A moderator checks it before deciding, and only a moderator can set the badge; the form cannot grant it and the reviewer cannot claim it. The reference is never published. A review approved without proof publishes marked unverified and still counts toward the star rating.

4. 4

   The badge is what reaches the trust score

   Only verified-buyer reviews feed a panel’s trust score, through one component worth up to 20 of its 85 weighted points, and the component is not scored at all until a panel has 3 of them. That is the only route from a review into the rankings, and it is indirect: no review changes a panel’s position on its own.

5. 5

   Panels can reply; they cannot edit or remove

   An owner who has proved control of the panel’s domain can reply on the record. The reply is published beneath the review under the panel’s name, and neither text is edited. No panel can delete, hide or reword a review, and nothing about a review is for sale.

6. 6

   One review per person per panel

   Your email address and network address are stored only as one-way hashes. The email hash is what stops a second review of the same panel from the same person; the address hash rate-limits submissions from one place. Neither is published, shared, or used to send you anything.

The formula those points feed, and every constant in it, is on the methodology page, rendered from the code. What we store about you when you review is on the privacy page.